UPDATED July 2, 2020
Teltech Systems, Inc. and its subsidiary Epic Enterprises, LLC ("us", "we", the "Company" or "Teltech") is pleased to provide you its mobile applications (each, an "App," and collectively, the "Apps") and other services provided through its websites or other platforms ("Online Services" and together with the Apps, the "Services"). These Terms of Service (the "Terms" or "Agreement") apply to anyone who accesses or uses our Services, regardless of registration or subscription status. PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING ANY OF OUR SERVICES. You should review the Supplemental Terms of this Agreement for additional information and terms specific to certain of our Apps and Online Services.
By subscribing to or using any of our Services, you agree to be bound by these Terms of Service. Your use of any of our Services will constitute acceptance of this Agreement and will have the same legal effect as if you were providing a handwritten signature of acceptance. You acknowledge and agree that we may amend the terms of this Agreement from time to time. If the changes include material changes that affect your rights or obligations, we will notify you of the changes by reasonable means. You acknowledge that a text or in-app message which notifies you of such changes shall constitute reasonable means. You agree to check this page from time to time to ensure you are aware of any changes to the Agreement. Your continued use of the Services after we amend this Agreement will signify your acceptance of such amendments.
The Apps may be available through marketplaces that distribute mobile applications and that may have additional terms, conditions and usage rules that govern your use of the Apps if you download or install any of the Apps through such marketplaces.
Depending on the laws of the jurisdiction where you live, you may have certain rights that cannot be waived through this Agreement and that are in addition to the terms of this Agreement, and certain provisions of this Agreement may be unenforceable as to you. To the extent that any term or condition of this Agreement is unenforceable, the remainder of the Agreement shall remain in full force and effect.
By using the Services, you represent and warrant that:
You are at least 18 years old;
You are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country;
You are not on any list of individuals prohibited from conducting business with the United States; and
You are not otherwise prohibited by law from using our services
If you fail to meet these requirements at any time, you must immediately cease using the Services.
You must provide at your own expense the equipment, Internet connections, devices and service plans to access and use the Services. If you access our Services through a mobile network, your network or roaming provider's messaging, data and other rates and fees may apply. You are solely responsible for any costs you incur to access the Services from your device. We make no guarantees that the Services will work with your network or telephone carrier. We make no representation that the Services are available in all languages or that the Services are appropriate or available for use in any particular location.
The Apps leverage several technologies to provide you with various blocking, screening and other features. In order to use the Services, you may be asked to enable certain features on your phone settings depending on the operating system of your phone. If you fail to enable these features, we may not be able to provide certain features or the Services to you.
Subject to your compliance with the terms and conditions of this Agreement, Teltech grants you a limited, non-exclusive, revocable, non-sublicensable, non-transferable license, to access, download, install and/or use the Services for your lawful, personal, and non-commercial use. You may not rent, sell, lease, sublicense, distribute, assign, copy (other than a single copy for your own backup purposes), or in any way transfer or grant any rights to the Services or use the Services for the benefit of any third party.
You agree to use the Services only for purposes that are lawful and to comply with all applicable laws including without limitation, laws governing the recording of calls, when using the Services. If you are unable for any reason to comply with applicable law, you should stop using the Services immediately. You shall not use the Services for any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racially, ethnically, or otherwise objectionable purpose of any kind, including but not limited to any purpose that encourages conduct that would constitute a criminal offense, gives rise to civil liability, or otherwise violates any applicable local, state, national, or foreign law. IN NO EVENT SHALL TELTECH BE RESPONSIBLE TO YOU OR ANY THIRD PARTY FOR YOUR FAILURE TO COMPLY WITH LOCAL, STATE, FEDERAL OR INTERNATIONAL LAWS.
You agree that you will not:
Copy, modify, transmit, distribute, or create any derivative works from the Service, including the source code of the Services;
Modify, adapt, sublicense, translate, sell, reverse engineer, decipher, decompile or otherwise disassemble any portion of our Services or attempt to do so by any means;
Probe, scan or test the vulnerability of our Services or any system or network; and
Upload viruses or other malicious code or otherwise compromise the security of our Services.
We reserve the right to add or remove features or functions to the Services at any time. When installed on your mobile device, the Apps periodically communicate with our servers. We may require the updating of the Apps on your mobile device when we release a new version or when we make new features available. This update may occur automatically or upon prior notice to you, and may occur all at once or over multiple sessions. You understand that we may require your review and acceptance of our then-current Agreement before you will be permitted to use any subsequent versions of the Services. You acknowledge and agree that any obligation we may have to support previous versions of the Services may be ended upon the availability of updates, supplements or subsequent versions of the Services. You acknowledge and agree that we have no obligation to make available to you any updates, supplements or subsequent versions of the Service.
Teltech offers you the ability to submit or post content through your use of the Services, social features available within the Services, our social media pages on third party social media platforms and your submission of reviews of our Services through us or third party platforms. Any User Content submitted must be in strict compliance with this Agreement. "User Content" means video, images, text, comments, app store reviews (including the public-facing user name as it appears with the review), audio recordings and other content, that you upload, post or transmit (collectively "submit") to the Services or any of our social media pages or by providing a review through a third party service. We do not, and cannot, pre-screen or monitor all User Content. However, Teltech has the right (but not the obligation) to monitor your conduct and User Content submission and you hereby provide your irrevocable consent to such monitoring. You acknowledge and agree that you have no expectation of privacy concerning your submission of any User Content.
By posting or submitting User Content to the Services, on our social media pages or by providing a review of the Services to us or a third party, you hereby grant Teltech and its affiliates a worldwide, perpetual, irrevocable, non- exclusive, sub-licensable (through multiple tiers) royalty-free license and right to use, copy, transmit, distribute, publicly perform and display (through all media now known or hereafter created), and make derivative works from your User Content (including without limitation, your name and likeness, photographs, testimonials and reviews) for any purpose whatsoever commercial or otherwise without compensation to you. In addition, you waive any so-called "moral rights" or "performance rights" in your User Content. If you prefer that we do not use your reviews for promotional purposes, contact the applicable App support email provided in the Customer Support section of this Agreement.
Teltech recognizes the owner of the mobile phone number on the account as the sole owner of the account. You are fully responsible for all transactions undertaken by means of the account. You shall notify us immediately and confirm in writing any unauthorized use of your account. You are the sole and exclusive guardian of any password that you may use to access the Service. If you provide any information in connection with your subscription, you agree to maintain accurate, complete and current information. You agree that in order to accommodate certain requests by you, we may require you to verify your ownership of an account by sending a verification code to the phone number on the account and/or by requesting reasonable documentation to show your ownership of the number and account.
You may choose to purchase a monthly or annual subscription and download the Apps through the Apple App Store or Google Play. Alternatively, you may subscribe to our Services through one of our websites and then download the related App through the Apple App Store or Google Play.
When you purchase a subscription - whether through a third party platform or directly through us - payment may be processed by third parties who act on our behalf or directly by the mobile platform owner (e.g. Apple or Google). Rates for services are listed in each App and in the applicable App Store and on our websites. Teltech reserves the right to modify its rates at any time and/or to offer special promotions. All payments are non-refundable. Subscription payments will auto-renew unless cancelled in accordance with this Agreement. If you purchased an App through Apple or Google and have a billing dispute, you must contact the App Store or Google Play as applicable to seek a remedy. If you purchased a subscription to our Services through one of our websites, contact us at the applicable email available in the Customer Support section of this Agreement.
We may provide a free trial period during which you can use all features of the Services for a limited period of time. You acknowledge and agree that your free-trial subscription will automatically renew as a paid subscription unless you cancel before the end of the trial period in accordance with the Cancellation section of this Agreement.
Paid subscriptions to our Services are auto-renewing. You will be charged the stated subscription amount for the subscription period upon completion of your registration and submission of your payment information or, if applicable, at the end of your free trial period if you have not canceled at least 24 hours in advance of the expiration of the trial period. You hereby agree to and authorize automatic (recurring) billing, and you agree to pay the charges made to your account in connection therewith. You will be billed at the then-current applicable subscription price plus any applicable taxes. Payments for renewal subscriptions are processed using the same billing cycle as your current subscription. Subscription fees may change at any time, to the fullest extent permitted under applicable law. Your Subscription, and monthly billing of your account, will continue indefinitely until cancelled by you in accordance with the Cancellation section of this Agreement.
If you purchased an App from a mobile platform owner (e.g. Apple or Google), you may discontinue your subscription at any time by following the Apple App Store or Google Play Store instructions. You will not be entitled to any refund of unused balances if you discontinue your subscription.
If you purchase and/or subscribe to Service directly through one of our websites and you do not wish for your account to renew automatically, or if you want to change or terminate your subscription: For Trapcall, log into your online account, click on Settings, Subscriptions, then Cancel Your Plan and follow the instructions provided. For all other Apps, log into your account through the applicable App's website, click on Manage Subscription, then Cancel Subscription and follow the instructions provided. Your cancellation will take effect starting at the end of your current billing period. For example, if you have a monthly subscription that began on the first of the month but cancel mid-month, your cancellation will take effect as of the beginning of the following month. Sorry-- there are no refunds on subscriptions once the charge has gone through for the billing period. For more information on cancellation, you can visit the Apps support page provided in the Supplemental Terms section of this Agreement.
Note to users who have enabled conditional or unconditional call forwarding: If you cancel your subscription, you must deactivate your account by following the instructions in the Settings>Help & Troubleshooting section of your App or by going to Deactivate My Phone. If you fail to deactivate call forwarding, you will not receive your voicemail messages and may experience other problems with your mobile phone service. For more information on deactivating call forwarding, you can go to the App specific support page available in the Supplemental Terms of this Agreement.
Teltech reserves the right, if it reasonably suspects that you are committing fraud or otherwise violating the Agreement , (a) to terminate this Agreement and your access to the Services upon one (1) day's electronic notice, (b) to refuse to allow you to recharge your account, or (c) to suspend your account immediately until further investigation takes place.
TELTECH, ITS AFFILIATES AND SUBSIDIARIES SHALL NOT BE LIABLE FOR DAMAGES OF ANY TYPE, WHETHER DIRECT OR INDIRECT, ARISING OUT OF OR IN ANY WAY RELATED TO THE SERVICES FURNISHED PURSUANT TO THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO DAMAGES ALLEGEDLY ARISING FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELAYS, DEFECTS, AND/OR ERRORS IN BLOCKING, TRANSMITTING, RECEIVING, ORIGINATING, TERMINATING AND/OR DELIVERING TELEPHONE CALLS OR FROM THE ACCURACY OR INACCURACY OF ANY INFORMATION PROVIDED BY THROUGH THE SERVICE REGARDING ANY CALLER. TELTECH, ITS AFFILIATES AND SUBSIDIARIES SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR PUNITIVE DAMAGES, OR LOSS OF PROFIT OR REVENUES, EVEN IF ROBOKILLER HAS BEEN SPECIFICALLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TELTECH, ITS AFFILIATES AND SUBSIDIARIES ARE NOT LIABLE UNDER ANY CIRCUMSTANCES FOR DAMAGES ARISING OUT OF OR RELATED IN ANY WAY TO YOUR USE OF OR YOUR INABILITY TO ACCESS, OR YOUR DIFFICULTY IN ACCESSING, ITS SERVICE THROUGH TOLL OR LOCAL ACCESS NUMBERS AND IS NOT LIABLE FOR ANY TOLL CHARGES YOU MAY INCUR IN USING A LOCAL ACCESS NUMBER. TELTECH, ITS AFFILIATES AND SUBSIDIARIES SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR DAMAGES ARISING OUT OF OR IN ANY WAY RELATED TO PRODUCTS, SERVICES AND/OR INFORMATION OFFERED OR PROVIDED BY THIRD-PARTY VENDORS AND ACCESSED THROUGH THE APP OR BY THE SERVICE THROUGH ANY OTHER MEANS. TELTECH ALSO SPECIFICALLY DISCLAIMS ANY LIABILITY OF ANY KIND FOR COSTS OR DAMAGES ARISING OUT OF PRIVATE OR GOVERNMENTAL LEGAL ACTIONS RELATED TO YOUR USE OF ANY OF THE SERVICE IN ANY COUNTRY.
TELETCH DOES NOT MAKE ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, WITH REGARD TO THE MERCHANTABILITY, TECHNICAL COMPATIBILITY OR FITNESS FOR A PARTICULAR PURPOSE OF ANY SERVICE, PRODUCTS OR MATERIAL PROVIDED PURSUANT TO THIS AGREEMENT. TELTECH ALSO SPECIFICALLY DISCLAIMS ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, AS TO THE ACCURACY OF ITS BLOCKING ACTIVITIES OR ANY INFORMATION PROVIDED BY THE SERVICE REGARDING ANY CALLER OR THE LEGALITY OF THE USE OF ANY OF THE SERVICE IN ANY PARTICULAR STATE OR IN ANY COUNTRY OTHER THAN THE UNITED STATES OF AMERICA.
Our Services may provide access or links to third party websites, platforms or resources. We have no control over such websites, platforms and resources, and you acknowledge and agree that Teltech is not responsible for the availability of such external websites or resources, and does not endorse nor is responsible or liable for any content, advertising, products, or other materials on or available from such websites or resources. You further acknowledge and agree that Teltech shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any third party content, goods or services available on or through any such website or resource.
The Services, including all design, text, images, photographs, illustrations, audio-clips, video-clips, artwork, graphic material, code, content, protocols, software, and documentation provided to you by Teltech are Teltech's property or the property of Teltech's licensors, and are protected by U.S. and international copyright, trademarks, patents and other proprietary rights and laws relating to Intellectual Property Rights. "Intellectual Property Rights' ' means, collectively, rights under patent, trademark, copyright and trade secret laws, and any other intellectual property or proprietary rights recognized in any country or jurisdiction worldwide, including, without limitation, moral or similar rights.
Teltech's names, logos and affiliated services, including without limitation tradenames of its Apps, are the exclusive property of Teltech or its affiliates. All other trademarks (if any) appearing on any Teltech mobile application or website are trademarks of their respective owners, and the use of such trademarks shall inure to the benefit of the trademark owner. The trade names, trademarks and service marks owned by us, whether registered or unregistered, may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion. Nothing contained in herein should be construed as granting, by implication, estoppel or otherwise, any license or right to use any of our trade names, trademarks or service marks without our express prior written consent.
Teltech respects and expects its users to respect the rights of copyright holders. On notice, Teltech will act appropriately to remove content that infringes the copyright rights of others. Teltech reserves the right to disable access to Services by anyone who uses them to repeatedly infringe the Intellectual Property Rights of others. If you believe the Services or elements of the Services, infringe your copyright rights, Please contact Teltech's Copyright Agent at:
Teltech Systems, Inc.
330 West 34th Street
New York, NY 10001
Attn: Copyright Agent/ Legal Dept.
Please ensure your communication includes the following:
an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
a description of the copyrighted work that you claim has been infringed;
a description of where the material that you claim is infringing is located on the Service;
your address, telephone number, and email address;
a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
a statement by you that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
Teltech shall not be liable for its failure to perform any of its obligations under this Agreement if such failure is the result of a force majeure, including but not limited to: acts of God, fire, strikes, explosions, power failure, earthquake, flood, water, labor disputes, terrorism, failure of any satellite or other connecting telecommunications facilities, or any other matter beyond the reasonable control of Teltech.
You agree to indemnify, defend, and hold Teltech, its officers, directors, employees, agents, shareholders, licensors, suppliers, and any third party information providers to the Service, harmless from and against all claims, actions, proceedings, expenses, damages and liabilities, including attorney's fees, which are the result of, or are in any way related to, your use of the Service in violation of this Agreement.
All disputes, claims, and/or controversies, including but not limited to billing disputes, matters of construction, interpretation and/or enforcement, arising out of or in any way connected to this agreement shall be submitted for final and binding resolution to a single arbitrator selected in accordance with the rules of the American Arbitration Association. The arbitration shall take place in New York, New York. The award rendered by the arbitrator may be entered as a judgment in any court of competent jurisdiction. The cost of the arbitration and the attorney's fees of the prevailing party shall be assessed against the party against whom the award is rendered.
Online Dispute Resolution. If you reside in the European Union, you can find information about online dispute resolution here: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN.
Please note that we reserve the right not to participate in forms of alternative dispute resolution.
By entering into this Agreement, you consent to the receipt of electronic mail ("e-mail"), text messages, in-app notifications, and customer service phone communication (including on-screen notifications) from us regarding (a) the operation of the service and your account and (b) other services and products we believe may be of interest to you. In some jurisdictions, we may get your express consent for certain communications. You may opt out of future e-mails, notifications, and text messages about such products or services by contacting us at the support emails listed in the Customer Support section of this Agreement. You may not, however, opt out of receiving communications regarding important information relating to your account or this Agreement.
The Services and the underlying information and technology are subject to US and international laws, restrictions and regulations that may govern the import, export, downloading and use of the Services. You agree to comply with these laws, restrictions and regulations when downloading or using the apps.
Any services or mobile applications provided by Teltech or its subsidiaries installed for or on behalf of the United States of America, its agencies and/or instrumentalities ("U.S. Government"), is provided with Restricted Rights as "commercial Items," as that terms is defined at 48 C.F.R. §2.101, consisting of "Commercial Computer Software" and "Commercial Computer Software Documentation," as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Pursuant to Federal Acquisition Regulation 12.212 (48 C.F.R. §12.212), the U.S. Government shall have only those rights specified in the license contained herein. The U.S. Government shall not be entitled to (i) technical information that is not customarily provided to the public or to (ii) use, modify, reproduce, release, perform, display, or disclose commercial computer software or commercial computer software documentation except as specified herein. Use, duplication, or disclosure by the U.S. Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 or subparagraphs (c)(1) and (2) of the Commercial Computer Software - Restricted Rights at 48 C.F.R. 52.227-19, as applicable.
If any provision of this Agreement is held to be invalid, illegal, or unenforceable, the remaining provisions of this Agreement will continue in full force and effect.
This Agreement, and any modification made in accordance with the terms herein, constitutes the entire agreement between you and Teltech with respect to the Service provided hereunder. It supersedes and replaces all prior or contemporaneous understandings or agreements, written, electronic, or oral, between you and Teltech.
This agreement, and all modifications and amendments thereto, shall be governed by the law of the State of New York, U.S.A., without giving effect to its conflicts of laws principles.
All communications and notices to be made or given pursuant to this Agreement shall be in the English language.
To contact customer support, email one of our customer support emails below.
RoboKiller and TextKiller: email@example.com
Call Recorder: firstname.lastname@example.org
All other inquiries: email@example.com
RoboKiller offers among other things, the ability to automatically block nuisance calls (robocalls, telemarketers, etc.), to forward nuisance calls to an Answer Bot selected by you or a default voicemail greeting, record and transcribe them, to blacklist and whitelist specific numbers and, if enabled, to block SMS spam messages. RoboKiller also offers automated call screening assistance. When an unrecognized number calls that is not (i) a contact, (ii) on your whitelist, or (iii) not clearly identified as spam, the automated assistant will prompt the caller to state a name and purpose for the call, all of which is recorded, transcribed, and made available for your review. Android users will actively need to enable this feature. iOS users can be disabled this feature in the Settings. Certain features may not be available in earlier versions of the application or on Android devices.
RoboKiller tries to provide the most accurate, current, and rich data available and to only block calls that are unwanted nuisance calls, but it makes no guarantees about the accuracy of the results it provides.
RoboKiller uses a combination of carrier network (PSTN) and Voice over IP (VoIP) to deliver calls to your phone. The technology and how calls are received on your phone are determined by your phone carrier and the version of the operating system your device is running when RoboKiller is set up. If you upgrade your operating system version, it is recommended that you disable/deprogram your phone, uninstall, and reinstall RoboKiller to ensure you have the best experience. You can find instructions on how to disable/deprogram RoboKiller in the Settings menu of the RoboKiller app.
Depending on the version of your phone's operating system, you will be required to enable either conditional call forwarding or unconditional call forwarding to use the Service. You are solely responsible for any charges imposed by your mobile service provider for (i) using the call forwarding feature, (ii) local or long distance usage, and (iii) text message and data usage. For more information on how RoboKiller works, including conditional and unconditional call forwarding, visit RoboKiller's Support Help Center at support.robokiller.com.
You agree to check the numbers and messages from blocked calls regularly to ensure that you whitelist any legitimate phone number so that it will not be blocked in the future. The Service also provides you the ability to create and modify a personal whitelist ("allow list") and blacklist ("block list"). You can use the whitelist feature to ensure that a specific number is never blocked for you by the RoboKiller service. You can add or remove users from your personal blacklist and whitelist at any time. Please note that if you have requested a call from, or have an existing relationship with a debt relief company, collections company, or if you provided your number to authorize a sales call to any company and you desire to continue receiving those calls, we advise you to add the number to your contacts or whitelist and to monitor your RoboKiller messages for calls you may wish to return.
RoboKiller 5.0 and higher also requires permission to access your phone's microphone during the setup and activation process. The service uses this access to ensure you can talk to the caller when RoboKiller initiates a VoIP call with a safe caller. You must give RoboKiller permission to the microphone in order for the app to function.
RoboKiller provides Answer Bots which are pre-recorded audio files that engage spam and robocallers.
If you choose not to use Answer Bots, nuisance callers will hear a very polite but to-the-point default recording.
When a nuisance caller engages with an Answer Bots, the conversation is recorded as a voicemail and saved in the call details. By using the Answer Bot feature, you expressly authorize us to record Answer Bot conversations on your behalf.
Depending on the state or country in which you are located, the Answer Bot recording may violate laws requiring a person recording a telephone conversation to obtain the consent of any other parties on the call to the recording. You agree that as the individual directing the recording, you are solely responsible for determining the law in the state in which you are receiving calls prior to using the Answer Bot feature in that state. You agree not to enable the Answer Bot feature unless you have determined that your use is legal.
This website allows users the ability to lookup a phone number to help them assess whether the number is a nuisance call. We may use anonymized recordings and transcripts of spam messages collected through the Service to provide this information. Any feedback provided by users of RoboKiller in the mobile application may appear as comments for a given number. We make no representations about the accuracy of the information provided.
TapeACall offers you the ability to record local toll, domestic long distance and international telephone calls.
Certain countries or states may have laws prohibiting the recording of calls without consent from the parties to the call. You may violate a country's or a state's criminal law or create civil liability for yourself by listening in on or recording a telephone conversation without informing the other parties that you are doing so. You agree to comply with all applicable laws and regulations before using TapeACall and that Teltech has no liability for your failure to do so.
For more information about how TapeACall works and answers to frequently asked questions, you can visit support.tapeacall.com.
Trapcall offers you the ability to learn who is calling you before answering a call, to record calls, to have voicemails transcribed, and to block all calls added to you blacklist. In order to take advantage of TrapCall's blocking feature, you may be asked to enable conditional call forwarding and blocking features on your phone. We may also request access to your access to the numbers in your phone's address book to whitelist them for you. We may not be able to provide these features if you do not choose to enable these functions or allow us access.
For more information on how TrapCall works, you can visit support.trapcall.com.