TelTech Privacy Policy

Last Updated: July 2, 2020.

This Privacy Policy explains how your personal information is collected, used, disclosed and otherwise processed by Teltech Systems, Inc., including its subsidiary, Epic Enterprises, LLC (collectively, "Teltech," "we," "our" or "us" through the use of Teltech's websites and mobile applications.

This Privacy Policy applies to our websites and mobile applications and other online services or applications on which this Privacy Policy is posted, and our collection of information from our corresponding social media features and pages (each a "Service" and collectively, the "Services"). In addition to describing how we collect, use, disclose, and otherwise process personal information, this Privacy Policy explains the rights and choices available to individuals with respect to their personal information.

We may provide additional privacy notices to you at the time we collect your data. This type of an "in-time" notice will govern how we may process the information you provide at that time.

California residents may click here for Your California Privacy Rights

Click on the links below to jump directly to sections of the Privacy Policy:

  1. Information We Collect
  2. Sources of Information and Purposes of Use
  3. How We May Use Your Personal Information
  4. How We May Share Information about You with Others
  5. Do Not Track Disclosures
  6. Social Media
  7. Information for Individuals in the European Economic Area (EEA)
  8. Information for Residents of California: Your California Privacy Rights
  9. Online Privacy Choices and Rights
  10. Data Retention & Deletion
  11. How We Protect Personal Information
  12. Links to Websites and Third-Party Content
  13. Information Relating to Children
  14. Updates to Our Privacy Policy
  15. How to Contact Us

1. Information We Collect

We may obtain information about you in a variety of ways, including through your use of our Services, when you call, email or otherwise communicate with us (including through social media), or when you participate in events or other promotions.

The information that we collect, whether from you directly or automatically, may be considered personal information in certain jurisdictions or personal data under the European General Data Protection Regulation (the "GDPR"). Whenever we refer to personal information in this Privacy Policy, it means personal information or personal data as defined by applicable laws in the relevant jurisdiction.

Categories of personal information we collect:

Category Specific Examples
A. Identifiers. Telephone number, email address, unique online identifier (UUID, Advertising ID, IDFA), IP Address
B. Personal Records Email address, username and pin, credit card information (if you purchase directly from our website)
C. Protected classification characteristics under California or federal law. Not Applicable.
D. Commercial information. Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies
E. Biometric information. Not Applicable.
F. Internet or other similar network activity. Information on a consumer's interaction with a website, application, or advertisement. See Information collected by Automated Means in Section 2 below for additional details.
G. Sensory data. Audio Recordings (call recordings and voicemail)
H. Inferences drawn from other personal information. Not Applicable.

In addition to the above, we may also collect the following types of information:

2. Sources of Information and Purposes of Use

Some of this information you provide to us and some we collect when you use our Services. We also may obtain information about you (including personal information) from our business partners, such as vendors, and others.

Information collected from you

The following are examples of the types of information we may collect directly from you:

Information collected by automated means ("Automated Information")

We collect Automated Information through the use of cookies, and other technologies. Cookies and other online tracking technologies are small bits of data or code that are used to identify your devices when you use and interact with our websites and other Services. Please see our Cookie Policy for more information on cookies.

When you use our Services, we may send one or more cookies to your device. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Service. Consult your device's web browser "Help" file to learn the proper way to modify your cookie settings.

In addition to cookies, such other technologies may include:

Web browsers may offer users of our websites the ability to disable receiving certain types of cookies; however, if cookies are disabled, some features or functionality of our websites may not function correctly. The "help" menu on most internet browsers contains information on how to disable cookies, or you can visit www.aboutcookies.org/how-to-control-cookies/.

The above tracking technologies may be deployed by us or our service providers on our behalf. You can find more information on our third-party service providers in the How We May Use Your Personal Information section of this Privacy Policy.

Automated Information includes information such as:

We or our third-party service provider may assign you a unique identifier through automated means in order to match information collected from you through different means or at different times, (including both personal information and Automated Information) and to use such information as described in this Privacy Policy.

This Automated Information is generally used for the following purposes:

Information collected from service providers and integrated services.

We may obtain information, including personal information from third parties and sources that we integrate into our Services either for the provision of our Services (e.g., Whitepages) or to facilitate your access to our Services such as described below.

If you purchase a subscription to one of our mobile apps, neither Google nor Apple provides us with any personal information of the subscription purchaser (like name, email, or payment information). Only an anonymized Subscription ID or Order ID gets transferred to Teltech. If you create a Teltech account, this anonymized subscription information gets attached to your record for the purpose of subscription sharing with your Teltech account across multiple devices.

You may be given the option to access or register for our Services through the use of your third-party social media accounts, such as Apple, Facebook, or Google. If you select this option, your social media provider may make certain of your personal information available to us, such as your email address or other unique identifier or we may be asked to share certain information with such social media providers. If you choose to sign on through your third party social media provider, you authorize us to collect your information from such provider and process it in accordance with this Privacy Policy and you also authorize us to share your information with your social media provider as necessary to permit you to access our Services using your social media account. We recommend that you review your social media provider's privacy policies carefully before using their Service to connect to our Services.

3. How We May Use Your Personal Information

In addition to the purposes described above, we may use the information we collect for a variety of purposes, such as the following:

We may also aggregate and/or de-identify any information that we collect, such that the information no longer identifies any specific individual. We may use, disclose, and otherwise process such information for our own legitimate business purposes -- including historical and statistical analysis and business planning -- without restriction.

4. How We May Share Information about You with Others

We may share information about you for the purposes described in this Privacy Policy or pursuant to a specific "in-time" privacy notice we may provide at the time we collect the information.

Corporate Affiliates

Teltech is part of the IAC Group family of businesses. We share your information with other parts of IAC for legitimate business purposes, including:

Third-Party Service Providers

We may share information about you with the following categories of third-party providers for a variety of business purposes:

Corporate Transactions

We may share information about you in connection with (including during the evaluation or negotiation of) a corporate change or dissolution, including for example a merger, acquisition, reorganization, consolidation, bankruptcy, liquidation, sale of assets or wind-down of a business (each a "Corporate Transaction"). Unless prohibited by applicable law, we reserve the right to transfer the information we maintain in the event we engage in any Corporate Transaction (including, selling or transferring all or a portion of our business or assets). If we engage in such a sale or transfer, we will where feasible - direct the recipient to use the information in a manner that is consistent with this Privacy Policy. After such a sale or transfer, you may contact the recipient with any inquiries concerning the processing of your personal information.

In addition, we may disclose and/or share your information to comply with legal or regulatory requirements (including to comply with a court order, judicial subpoena or other subpoena or warrant), industry standards, judicial process, and our company policies, as well as to protect against, identify, investigate, prevent and respond to fraud, illegal activity (such as identifying and responding to incidents of hacking or misuse of our websites and mobile applications), adverse event reporting, and claims and other liabilities.

We also reserve the right to disclose your information (i) when we believe in good faith that disclosure is appropriate or necessary to take precautions against liability, (ii) to protect our rights or property or the legal and property rights of others and (iii) investigate and defend third party claims or allegations against us.

In addition, we may collect, use, and disclose your personal information as required or permitted by applicable law, or as directed by you, in accordance with this Privacy Policy.

5. Do Not Track Disclosures

Some web browsers may transmit "do-not-track" signals to the websites with which the user communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they are aware of them. Because there currently is no industry standard concerning what, if anything, websites should do when they receive such signals, our Sites do not currently process or respond to "do-not-track" (DNT) settings in your web browser. If and when a final standard is established and accepted, we will reassess how to respond to these signals.

6. Social Media

We maintain a presence on several social networking and blogging platforms, such as Facebook, Instagram, Google, LinkedIn, Twitter, Snapchat, TikTok, and Pinterest. We may incorporate some third-party social networking features into our Services (including, allowing users to interact with others and share certain content and information on social media platforms) or utilize third-party provided platforms to publish or manage the Services or portions thereof. Through these platforms and features, we receive or may share information about you, and this Privacy Policy applies to that information as well. We do not share call recordings with these providers. In addition, some providers of third-party social media or blogging platforms we utilize have their own privacy policies which explain how the third parties that provide them may collect, use and protect your information (e.g. if you establish an account with such platform providers directly). By using social features, you agree to those third parties' privacy policies and terms of use.

If you choose to communicate with us or another user through social features available on our websites (including lookup.robokiller.com) or mobile applications or through our social media pages, or other similar communication or messaging features or services, such information may be made publicly available. For security purposes, please do not include any password, social security number, payment card, or other sensitive information via these features. We have the right, but not the obligation to monitor messages and communications between and among users for security and training purposes. We may, but are not obligated to, remove any content we deem inappropriate.

7. Information for Individuals in the European Economic Area (EEA)

Your Choices and Rights

As a resident of the EEA, you may have some or all of the following rights in relation to how we use your personal information:

If you are a resident of the EEA and you wish to access, change, or delete the personal information we hold about you, you may contact us here. If we change or delete your personal information or if you decline to actively share certain personal information with us, we may not be able to provide you with our Services or some of the features and functionality of our Services. In addition, you may contact us here to request that we not disclose your personal information to third parties (other than those that are acting as our agent to perform tasks on our behalf, such as data processors). Keep in mind, we may reject requests for certain reasons, including if the request is unlawful or if it may infringe on the rights and freedoms of another person. For example, we may not be able to accommodate certain requests to object to the processing of personal information, notably where such requests would not allow us to provide our Services to you anymore.

For your protection, we may require proof of identity and verification before we can answer the above requests.

In this section, we identify the legal grounds on which we rely to process personal information.

In some cases, we have a legitimate interest to process the personal information that we collect, such as to develop, administer and support our products and services; to operate, evaluate and improve our business; to facilitate and manage engagement programs; to promote research; to support our recruitment activities; or to facilitate a Corporate Transaction (including a sale of assets or merger or acquisition).

In other cases, we process personal information to fulfill our contracts with business partners, such as third parties that distribute our products.

It may also be necessary for us to process personal information to establish, exercise or defend against fraud, illegal activity, and claims and other liabilities, including by enforcing the terms and conditions that govern the services we provide.

Our processing of certain information may be necessary to comply with our legal obligations and for reasons of public interest, such as with respect to adverse events and product safety reporting.

We may also process personal information as specifically permitted by applicable legal requirements.

If we rely on consent for the processing of your personal information, we will seek such consent at the time we collect your personal information.

International data transfers

We may transfer your personal information to countries other than the country in which the data was originally collected for the purposes described in this Privacy Notice. For example, if you are located outside of the United States, we may transfer your personal information to the United States, where Teltech is headquartered. The countries to which we transfer personal information may not have the same data protection laws as the country in which you initially provided the information. When we transfer personal information across borders, we consider a variety of requirements that may apply to such transfers.

Specifically, we may transfer personal information from the European Economic Area to:

8. Information for Residents of California: Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act ("CCPA") may provide you with notice and other rights regarding our use of your personal information that is in addition to those set forth elsewhere in this Privacy Policy. The CCPA Notice applies to "Consumers" as defined by the law. This section describes your CCPA rights as a California Consumer and explains how to exercise those rights. See Sections 1 - 4 above to learn what information we collect from you and how it is collected, used, and shared.

Access to Information and Data Portability Rights

You have the right to send us a request, no more than twice in a twelve-month period, for any of the following for the period that is twelve months prior to the request date:

You have the right to make or obtain a transportable copy, no more than twice in a twelve-month period, of your personal information that we have collected in the period that is 12 months prior to the request date and are maintaining.

Data Deletion Rights

Except to the extent we have a basis for retention under CCPA, you may request that we delete your personal information that we have collected directly from you and are maintaining. Note also that we are not required to delete your personal information that we did not collect directly from you.

Exercising Your Rights

To make a request for access, portability, or deletion according to your rights under CCPA, click here or mail your request to Teltech Systems, Inc., 330 West 34th Street, 5th Floor, New York, NY, 10001, Attn: Legal Department. California Consumers may exercise these rights via an authorized agent who meets the agency requirements of the CCPA. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm that the personal information relates to you. Any request you submit to us is subject to an identification and residency verification process ("Verifiable Consumer Request").

The Verifiable Consumer Request must:

Some personal information we maintain about Consumers is not sufficiently associated with enough personal information about the Consumer for us to be able to verify that it is a particular Consumer's personal information (e.g., clickstream data tied only to a pseudonymous browser ID). As required by the CCPA, we do not include that personal information in response to Verifiable Consumer Requests. If we cannot comply with a request, we will explain the reasons in our response.

We will make commercially reasonable efforts to identify Consumer personal information that we collect, process, store, disclose, and otherwise use and to respond to your California Consumer privacy rights requests. We will typically not charge a fee to fully respond to your requests, but we may charge a reasonable fee, or refuse to act upon a request if your request is excessive, repetitive, unfounded, or overly burdensome.

We do not knowingly "sell" personal information that we collect from you, in accordance with the definition of "sell" in the CCPA, and will treat personal information we collect from you as subject to a do not sell request. There is not yet a consensus as to whether our use of certain tracking technologies may constitute a "sale" of your PI as defined by the CCPA. See Section 9 Online Privacy Choices and Rights to learn more about the choices that are available to you.

We will not discriminate against you in a manner prohibited by the CCPA because you exercise your CCPA rights. However, we may charge a different price or rate, or offer a different level or quality of good or service, to the extent that doing so is reasonably related to the value of the applicable data. In addition, we may offer you financial incentives for the collection, sale, and retention and use of your personal information as permitted by the CCPA that can, without limitation, result in reasonably different prices, rates, or quality levels. The material aspects of any financial incentive will be explained and described in its program terms. We may add or change incentive programs and/or their terms by posting a notice on the program descriptions and terms linked to above so check them regularly.

California's "Shine the Light" law, Civil Code section 1798.83, requires certain businesses to respond to requests from California customers asking about the businesses' practices related to disclosing personal information to third parties for the third parties' direct marketing purposes. We do not currently engage in the type of sharing covered by that law and so no such list exists. We do not make any representations concerning third parties that do not collect personal information directly through our Services.

To find out more about our "do not track" practices under Cal. Bus. & Prof. Code § 22575, see the "Do Not Track Disclosures" section of this Privacy Policy. For information about additional choices available to you, see Section 9 of this Privacy Policy.

9. Online Privacy Choices and Rights

Access, Edit and Delete Your Information

If you are a resident of the European Economic Area, your rights to access, edit and delete your information can be found in Section 7, "Information for Individuals in the European Economic Area" section of this Privacy Policy. If you are a California resident, your rights to access, edit and delete can be found in the Section 8, "Information for Residents of California" section of this Privacy Policy.

If you are not a resident of the EEA or California, depending on your location, you may be able to make requests to access, correct and/or delete certain personal information that you provide to Teltech. For your protection, we may require proof and verification of identity and jurisdiction of residency before we can answer the above requests. If you wish to make such a request, you may contact us at the applicable mobile application support email indicated in the "How to Contact Us" section of this Privacy Policy. If we change or delete your personal information or if you decline to actively share certain personal information with us, we may not be able to provide you with our Services or some of the features and functionality of our Services. Once we have verified that you own the account, we will honor such requests at our discretion and in accordance with applicable law.

Device permissions

Mobile platforms have permission systems for specific types of device data and notifications, such as camera and microphone as well as push notifications. Where applicable, you can change your settings on your device to either consent or oppose the collection of the corresponding information or the display of the corresponding notifications. Of course, if you do that, certain Services may lose full or partial functionality.

Uninstall

You can stop all information collection by the app by disabling call forwarding and deactivating your account by following the instructions on the Service's Settings screen and then uninstalling the app using the standard uninstall process for your device. If you uninstall the app from your mobile device, the unique identifier associated with your device will continue to be stored. If you reinstall the application on the same mobile device, we will be able to re-associate this identifier to your previous transactions and activities.

Email

If you receive commercial email from us, you may unsubscribe at any time by following the instructions contained within the email. You may also opt-out from receiving commercial email from us, and any other promotional communications that we may send to you from time to time, by sending your request to us by the applicable mobile application support email indicated in the "How to Contact Us" section of this Privacy Policy. Please be aware that if you opt-out of receiving commercial email from us or otherwise modify the nature or frequency of promotional communications you receive from us, it may take up to ten business days for us to process your request, and you may receive promotional communications from us that you have opted-out from during that period. Additionally, even after you opt-out from receiving commercial messages from us, you will continue to receive transactional or administrative messages from us regarding the Services.

Location information

If you choose to opt-in, some of our apps may collect your device's precise real-time location, and in such cases, you may be able to opt-out from further allowing us to have access to such location data by managing your location preferences in the app and/or on your device.

Notice to Nevada users

Under Nevada law, Nevada residents may opt-out of the "sale" of certain "covered information" (as defined under Nevada law) collected by operators of websites or online services.   We currently do not sell covered information, as "sale" is defined by Nevada law, and we do not have plans to sell this information.  However, if you would like to be notified if we decide in the future to sell personal information covered by the Act, please contact us at the appropriate email in the "How to Contact Us" section of this Privacy Policy. You are responsible for updating any change in your email address by the same method and we are not obligated to cross-reference other emails you may have otherwise provided us for other purposes. We will maintain this information and contact you if our practices change. 

International Transfers

Our Services are hosted in the United States. If you choose to use our Services from outside the United States, with laws governing data collection and use that may differ from United States law, note that you are transferring your personal information outside of those regions to the United States for storage and processing. We may transfer your data from the United States to other countries in connection with the storage and processing of data to operate our business. By using our Services and providing personal information, you consent to such transfer, storage, and processing. If you are a resident of the EEA, you can learn more about transfers outside the EEA in the "Information for Individuals in the European Economic Area (EEA)" section of this Privacy Policy.

Marketing Opt-Outs

Some of the service providers that we use to market our Services and show our ads on other websites and mobile applications may participate in the Digital Advertising Alliance's ("DAA") Self-Regulatory Program for Online Behavioral Advertising. To learn more about how you can exercise certain choices regarding Interest-based Advertising on the websites and mobile applications that you visit and use, including use of Cross-device Data for serving ads, visit http://www.aboutads.info/choices/, and http://www.aboutads.info/appchoices for information on the DAA's opt-out program specifically for mobile apps (including use of precise location for third party ads). Some of these companies may also be members of the Network Advertising Initiative ("NAI"). To learn more about the NAI and your opt-out options for their members, see http://www.networkadvertising.org/choices/.

When you allow Notifications, we may send you offers and promotions related to our products and features. You may opt-out of these through the Settings menu on your device.

10. Data Retention & Deletion

Except as provided below, we may retain your personal information for the longer of three (3) years after we become aware that you have ceased using our Services or for so long as we have a legitimate business need for the information or to fulfill any legal and regulatory obligations. We may retain other information that is not personally identifiable for backups, archiving, prevention of fraud and abuse, analytics, or where we otherwise reasonably believe that we have a legitimate reason to do so. We may not know if you have stopped using our Services so we encourage you to contact us at the appropriate contact email in the How to Contact Us section of this Privacy Policy if you are no longer using the Services.

If you are a user of TapeACall or Call Recorder, we will store your call recordings for one (1) year, after which they will be deleted. Additionally, if you delete a recording, it will be deleted from our servers and no longer accessible.

We only retain certain call data such as calls, call recordings, voicemail, call screens, answerbot recordings, and transcriptions for twelve (12) months after which it will be deleted. If you want to retain this information longer, you should go to call details and share the information with your email or cloud storage account.

11. How We Protect Personal Information

We use various efforts intended to safeguard the security and integrity of personal information collected through our Services. Despite these measures, however, we cannot and do not guarantee that information will be absolutely safe from interception or intrusion during transmission or while stored on our system, or otherwise, and you provide information to us at your own risk.

If you correspond with us by email, text message, or using Web forms like a "contact us" feature available through our Services, you should be aware that your transmission might not be secure from access by unauthorized parties. We have no liability for disclosure of your information due to errors or unauthorized acts of third parties during or after transmission. If you create an account as part of using our Services, you are responsible for maintaining the confidentiality of your account password and for any activity that occurs under your account. Please notify us of any unauthorized use of your password or account.

If we believe that the security of your personal information in our care may have been compromised, we may seek to notify you. If we have your email address, we may notify you by email to the most recent email address you have provided us in your account profile. Please keep your email address in your account up to date. You can change that e-mail address anytime in your account profile. If you receive a notice from us, you can print it to retain a copy of it. To receive these notices, you must check your email account using your computer or mobile device and email application software. We may also post a conspicuous notice on our site or notify you through the mobile application. You consent to our use of email, text message, and/or notification through the app as a means of such notification. If you prefer for us to use the postal service to notify you in this situation, please let us know by submitting your request at the appropriate contact email in the How to Contact Us section. You can make this election any time, and it will apply to notifications we make after a reasonable time thereafter for us to process your request. You may also use this email address to request a print copy, at no charge, of an electronic notice we have sent to you regarding a compromise of your personal information.

For your convenience and information, we may provide links to websites and other third-party content that is not owned or operated by us. The websites and third-party content to which we link may have separate privacy notices or policies. We are not responsible for the privacy practices of any entity that it does not own or control. We encourage you to review the privacy policies of such third parties before providing them with any personal information.

13. Information Relating to Children

Our Services are intended for general audiences over the age of 18 years old. We do not knowingly collect information from children under the age of 18 years old. If you are not over 18 years old then DO NOT DOWNLOAD OR USE THE SERVICES. If you believe that we may have personal information from or about a child under the age of 18 years old, please contact us at the applicable email listed in Section 15, How to Contact Us (please include your name, mailing address, and email address). Note that we'll attempt to delete the account of any child under the age of 18 that's reported to us as soon as possible. You are responsible for any and all account activity conducted by a minor on your account.

14. Updates to Our Privacy Policy

We reserve the right to change this Privacy Policy at any time. When we update this Privacy Policy, we will notify you of changes that are deemed material under applicable legal requirements by updating the date of this Privacy Policy. In some cases (for example, if we make certain material changes) and when required by applicable law, we may inform you by additional means, such as by sending you an email. In some cases, when required by applicable law, we may obtain your consent to the changes.

15. How to Contact Us

For Customer Support, you may contact us at one of the Customer Support emails below:

RoboKiller or TextKiller support@robokiller.com
TapeACall: support@tapeacall.com
TrapCall: support@trapcall.com
Call Recorder: support@callrec.io
General Inquiries: support@teltech.co

You may contact us with questions, comments, or concerns about our services and this Privacy Policy or our privacy practices, or to request access to or correction of your information by submitting your requests or inquiries to the applicable mobile application email below.

If you are a resident of the EEA, please contact us here.

If you are a resident of California, please contact us here. In addition, California residents may reach us by mail at the address detailed below.

Or

Teltech Systems, Inc.
330 West 34th Street, 5th Floor
New York, NY 10001
Attention: Privacy Officer/Legal Dept.

European residents should note that our representative is IAC Search and Media Europe Limited, 10 Earlsfort Terrace, Dublin 2, Ireland.

If you live in the EEA, you may file a complaint with the competent data protection regulator.